Privacy Policy REZ88 – Protection of Your Personal Data

1Privacy Policy Introduction & Scope

REZ88 values the privacy of every player using our platform. This Privacy Policy explains in detail how REZ88 ("we", "Platform") collects, uses, stores, discloses, and protects your personal information ("Player", "User") when you use the REZ88 website, mobile app, and all related services.

This document applies to all individuals who register for or use REZ88 services, including those who browse the website without registering. By continuing to use the REZ88 platform, you agree to the collection and use of information as described in this policy.

If you do not agree with any part of this policy, you are required to stop using the REZ88 platform. We encourage you to read this document carefully and contact our support team via live chat if you have any questions.

2Personal Information We Collect

REZ88 only collects information necessary to provide you with a safe, fair, and efficient service. The type of information collected depends on how you interact with our platform.

We also use cookies and similar tracking technologies to collect usage data automatically. For more information on cookie usage, please refer to the Cookie Policy section of this document.

3How We Use Your Information

REZ88 uses collected personal information solely for lawful and stated purposes. We do not use your data for any other purpose without first obtaining your consent. The primary purposes of use are as follows:

• Account management – Create, verify and maintain your player account on the rez88 platform.
• Transaction processing – Process deposits, withdrawals and all financial transactions securely and efficiently.
• Identity verification (KYC) – Meet legal compliance obligations including anti-money laundering (AML) and age verification.
• Fraud prevention – Detect and prevent fraudulent activity, platform abuse and unauthorised access attempts.
• Service improvements – Analyse usage patterns to improve platform quality, games and user experience.
• Marketing Communications – Send information about promotions, bonuses and the latest offers (with your consent).
• Responsible gaming – Monitor gameplay patterns to identify players who may need self-control assistance.
• Legal Compliance – Comply with the requirements of regulatory authorities and applicable laws in Malaysia.

4Data Sharing & Disclosure

REZ88 does not sell, rent, or trade your personal data to third parties. However, there are limited situations where we need to share your information with trusted parties for platform operational purposes:

• Payment service providers – Banks, card processing companies, e-wallet operators (Touch 'n Go, GrabPay, Boost, DuitNow), and cryptocurrency platforms used to process your transactions.
• Game providers – Gaming software companies that supply slots, table games and other games on the rez88 platform, strictly as required for technical operations.
• Regulatory authority – Regulatory bodies, law enforcement agencies, or courts when required by Malaysian law or a valid court order.
• Fraud prevention partners – Security analytics and fraud prevention companies that help us maintain platform security.

All third parties with whom data is shared are bound by strict confidentiality agreements and are required to protect your information to a standard equal to or higher than REZ88's own data protection standards. We ensure every third party complies with applicable data protection laws.

5Security & Data Protection

REZ88 invests seriously in cybersecurity infrastructure to ensure your personal data is always protected at the highest level. The security measures we have implemented include:

• 256-bit SSL/TLS encryption for all data transmissions between your device and rez88 servers.
• Passwords and sensitive information are stored using one-way hashing that cannot be decrypted.
• Multi-layer firewall and intrusion detection & prevention system (IDS/IPS) active 24 hours a day.
• Two-factor authentication (2FA) is available for all player accounts as an added layer of security.
• Real-time security monitoring to detect suspicious activity instantly.
• Periodic security audits by independent third parties to identify and address vulnerabilities.
• Strict access control policy — only authorised REZ88 staff who require access are permitted to view your data.

6Your Rights Regarding Personal Data

In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), you as a REZ88 player have the following rights regarding your personal data:

To exercise any of the above rights, please contact the REZ88 support team via live chat or email. We will process your request within 30 business days. Please note that some requests may not be fully fulfilled if they conflict with our legal obligations.

7Cookie Policy

REZ88 uses cookies and similar tracking technologies to enhance the user experience, analyse platform performance, and support security functions. Cookies are small text files stored on your device when you visit our platform.

Types of cookies used by REZ88:

• Essential Cookies – Required for core platform functions such as login verification and session security. These cookies cannot be disabled.
• Performance Cookies – Collect information on how you use the platform to help us improve our services.
• Functional Cookies – Save your preferences such as language, time zone and display settings.
• Marketing Cookies – Used to display relevant promotions and offers based on your interests (with your consent).

You can manage or delete cookies through your web browser settings at any time. However, disabling essential cookies may affect the functionality of the REZ88 platform.

8Data Retention & Deletion Period

REZ88 retains your personal data only for as long as necessary to fulfil the purpose of its collection or as required by Malaysian law. Retention periods vary by data type:

• Active account information is retained for the duration of the active account period plus a minimum of five (5) years after account closure for legal compliance purposes.
• Financial transaction records are retained for seven (7) years in accordance with Malaysian financial law requirements.
• Security and audit logs are retained for two (2) years for the purpose of security monitoring and investigation.
• Customer support communication records are retained for three (3) years after resolution.

Once the retention period expires, your data will be securely deleted or anonymised using methods that meet recognised data security standards. If you request data deletion before this period, we will process that request subject to our legal obligations.

9Cross-Border Data Transfer & Storage

In the course of its operations, REZ88 may need to transfer or store your personal data on servers located outside Malaysia. This is done solely for technical operations and platform security purposes.

REZ88 ensures that all cross-border data transfers are carried out with adequate safeguards, including:

• Ensuring the recipient country maintains a level of data protection comparable to Malaysia.
• Using approved standard data transfer agreements and appropriate contractual clauses.
• Obtaining your consent where required under Malaysian law.

10Child & Vulnerable Person Protection

REZ88 strictly prohibits individuals under the age of 18 from registering or using this platform. We do not knowingly collect personal information from minors.

If we discover that personal data has been collected from an individual under the age of 18, we will take immediate action to delete that information and close the associated account. Parents or guardians who suspect their child has registered on this platform are requested to contact our support team immediately.

REZ88 also provides self-control tools for players who need help managing their gaming habits. Visit the Responsible Gaming for more information.

11Privacy Policy Amendments

REZ88 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or service improvements. Any amendments will take effect immediately upon publication on this website.

For significant changes, we will notify registered players via email or in-platform notification at least seven (7) days before the changes take effect. By continuing to use the REZ88 platform after the effective date, you are deemed to have accepted the amendments.

We encourage you to review this page periodically to stay informed of the latest way we manage your personal data. The most recent update date will always be displayed at the top of this document.

12Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how REZ88 handles your personal data, please contact our team through the following channels:

• Live Chat – Available 24 hours a day, 7 days a week at the bottom-right corner of the rez88 platform for immediate response.
• Email – Send your privacy inquiries to [email protected] and we will respond within 2 business days.
• FAQ Section – Visit FAQ page for answers to frequently asked questions about privacy and account security.

Our dedicated team takes every enquiry seriously and will provide a satisfactory response within the stipulated timeframe. Your security and trust are rez88's top priority.